Refunds/ Exchanges/ ReturnsĀ 

Customers are asked to choose carefully as no refunds, exchanges or credits will be given unless goods are faulty.

luxiwood Furniture reserves the right not to accept refunds and exchanges, subject to the return of faulty products or any other
product as defined in the Trade Practices Act (1974).
Strictly no refunds/ returns/ exchanges on made to measure goods.
Strictly no refunds/ returns/ exchanges on ā€œsaleā€, ā€œas isā€ or ā€œdisplayā€ items.
Any claims must be made within 14 days of purchase and/ or receipt of goods.
Items orders with the product description ā€œcustomā€ cannot be returned for credit or exchange as they are custom made or specially ordered to the purchaseā€™s specifications.
Luxiwood Furniture will not be responsible for ensuring that the products are suitable for a particular purpose unless it is selfevident or is made known to us.
Luxiwood Furniture will not accept responsibility on measurements supplied by customers and/or third party contractors.
Freight charges for returned goods shall not be accepted by Luxiwood Furniture unless authorized.
Acceptance of goods returned does not signify any agreement by Luxiwood Furniture or their representatives for a refund, exchange or credit.Ā 

Order alteration and cancellation chargesĀ 

Requesting changes to an order, once already confirmed will need to be put forward in writing and is subject to approval. / Cancellation of an order once in production will incur a 50% charge (ie. loss of deposit).
Made to measure goods carry a 50% cancellation charge (ie. loss of deposit). If the order is cancelled after production is completed, a 100% cancellation charge applies.Ā 

FAQ on Furniture Care

These FAQs offer essential tips for maintaining and caring for various types of furniture, ensuring that your pieces remain in excellent condition for years to come.

How should I clean my furniture?

To maintain the beauty of your furniture, dust it regularly with a soft, dry cloth. For deeper cleaning, use a cleaner appropriate for the materialā€”wood, leather, or fabric. Always follow the manufacturerā€™s care instructions and test any cleaning product in an inconspicuous area first.

How can I protect my furniture from stains?

Protect your furniture by using coasters, placemats, and protective covers where applicable. For upholstered pieces, consider using a fabric protector. Address spills and stains immediately by blotting with a clean clothā€”never rub the area, as this can spread the stain.

How do I prevent wood furniture from scratching?

Place felt pads under objects that could scratch the surface and avoid placing furniture in direct sunlight to prevent fading and warping. Regularly polish wood furniture with a suitable polish to maintain its luster and provide a protective layer.

What should I do if my leather furniture gets damaged?

For minor scratches, use a leather conditioner to restore the surface. For more significant damage, consult a professional upholsterer or leather repair specialist. Regularly condition leather furniture to keep it supple and prevent cracking.